In short
Changed your mind? Ask within 14 days of paying and before we start designing, and we refund you. Once your designer has begun, the work is made for you alone, so we keep refining it with you instead. If we can’t deliver what we promised, you get your money back. Gift cards are refundable while unused.
A summary to guide you. The full text below is what applies.
Our promise
Every plan includes real proofs and rounds of revisions, and nothing is shared with your guests until you approve it. If something isn’t right, tell us: we would always rather refine your invitation until you love it.
Before we begin: full refund
You can cancel your order for a refund if you ask within 14 days of paying and before your designer has started work on your invitation. We refund the amount you paid, less the payment provider’s processing fee, which is not returned to us.
Once design has begun
From the moment your designer starts working on your invitation, it is being made for you alone, so the order can no longer be refunded. Instead, we keep refining it within your plan’s revision rounds, and updates to information remain free until your wedding day.
If we can’t deliver
If we can’t deliver your invitation, or miss our delivery time without a reason on your side (such as waiting for your details or feedback), you may cancel and we refund you in full.
If you chose Express and we don’t deliver within 1–4 days of receiving your complete details and materials, we refund the Express fee.
Extras and Save the Dates
An extra can be refunded until we begin work on it: illustrations and covers until drawing starts, music until it is added, an extra event until its invitation is started, your own domain until it is connected. A Save the Date bought on its own follows the same rules as an invitation.
Gift cards
The person who bought a gift card can ask for a refund within 14 days of buying it, as long as the code has not been used. Once a couple uses it, their order follows this policy. Gift card balances never expire.
If you live in the EU or the UK
You have a legal right to withdraw from a service contract within 14 days. When you ask us to begin designing within that period, you agree that we start straight away; if you then withdraw, we refund you minus a fair amount for the work already done, and the right ends once your invitation is fully delivered. This doesn’t affect any other rights you have under consumer law.
How to ask for a refund
Write to billing@veiloria.app with your order number (it starts with VEI and is in your confirmation email). We reply within two business days. Approved refunds go back to the card you paid with within 10 business days; your bank may take a few more days to show it.
Refunds are made in US dollars, the currency you were charged in, so the amount in your own currency may differ slightly because of exchange rates.
Please write to us before opening a dispute with your bank: we can almost always solve things faster together.
