Question 1

How much does it cost?

Accepted Answer

One payment per wedding, with no subscription: Essential $199, Premium $599 and Bespoke $999. Every plan includes the RSVP and unlimited guests and sends; any extra is priced before you pay.

Question 2

What is the difference between Essential, Premium and Bespoke?

Accepted Answer

Essential is a design from our collection with your names, wording, photos and details, from $199. Premium has your designer redraw it around your wedding (your venue on the cover, your colours, your initials) and includes every extra (except another event and your own domain) and a matching Save the Date, for $599. Bespoke is created from scratch with your own designer and editorial art direction, with your own domain included, for $999.

Question 3

Can we add extras after ordering?

Accepted Answer

Yes, from your portal, at the same prices. On Essential: a Save the Date, the guest list manager, an invitation for another event, your own domain and more. Premium already includes every other extra, and Bespoke your own domain too. An invitation for another event ($55) can be added on any plan, and your own domain ($75) on Essential and Premium.

Question 4

Does our invitation have its own web address?

Accepted Answer

Yes. Every invitation has its own free address with your names, such as ana-and-luis.veiloria.app. For $75 (included with Bespoke) you can have a domain of your own, such as anaandluis.com: you search for it in your portal, we register it for you and connect it, and it stays live until after your wedding.

Question 5

How do we pay?

Accepted Answer

Once, on Tilopay’s secure payment page: Visa, Mastercard, American Express, Apple Pay or Google Pay. Prices are charged in US dollars; if your card is in another currency, your bank converts it. There is no subscription.

Question 6

Can we get a refund?

Accepted Answer

Yes, if you ask within 14 days of paying and before your designer starts. Once design has begun, we keep refining it with you instead, and if we can't deliver what we promised, you get your money back.

Question 7

Can we give a Veiloria invitation as a gift?

Accepted Answer

Yes. A gift card can cover a Save the Date ($79), an Essential or Premium invitation, or any amount from $50. The couple chooses their design whenever they like with their own code, and the card never expires.

Question 8

What is a digital wedding invitation?

Accepted Answer

An invitation your guests open on their phone or computer from one private link. It opens with a moment of its own (a seal, a veil, a key or a ribbon), holds every detail of your day in its sections and collects each guest’s reply. Veiloria designs every one by hand around your wedding, in your languages.

Question 9

Can you design something completely custom?

Accepted Answer

Yes, with Bespoke: an original invitation begun on a blank page with your own designer, editorial art direction, 7 rounds of revisions and a schedule we agree together. We can also recreate a paper invitation you already have, in digital.

Question 10

Do you design Save the Dates?

Accepted Answer

Yes. A matching Save the Date is included with Premium, and Bespoke includes one designed from scratch. On its own, or added to Essential, it is $79.

Question 11

Is a digital invitation appropriate for a formal wedding?

Accepted Answer

Entirely, when it is made with care. Veiloria invitations are crafted like fine stationery: considered typography, a ceremonial opening and wording you approve. Many couples also print a small card with the invitation's QR code for older relatives.

Question 12

Can the invitation be in more than one language?

Accepted Answer

Yes, in any language: 2 on Essential, up to 3 on Premium and as many as you need on Bespoke. Each guest switches language with a touch.

Question 13

Do we need all our details before ordering?

Accepted Answer

No. Your portal opens as soon as you pay, and within a day we email you the briefing. Send your texts, timings and photos whenever you have them, in any order.

Question 14

How long does it take?

Accepted Answer

7–14 days from when we receive your details and photos, or 1–4 days with Express (+$99) on Essential and Premium. Bespoke follows a schedule we agree with you.

Question 15

Can we see it before our guests do?

Accepted Answer

Always. You open a private preview from your portal and send us your comments: 2 rounds of revisions on Essential, 4 on Premium and 7 on Bespoke. You only share the link once you approve it.

Question 16

How do our guests receive it?

Accepted Answer

You get one private link to send by WhatsApp, email or message, to as many guests as you like, and a QR code to print from your portal. With the guest list manager, each guest gets a personal link that shows how many people they may bring.

Question 17

How do RSVPs work?

Accepted Answer

Guests reply inside the invitation: whether they're coming, and the name and dietary needs of each person; children, a song request and a message too, if you want them. Every reply appears in your portal straight away, ready to export to a spreadsheet.

Question 18

Can we control who brings a plus-one?

Accepted Answer

Yes, with the guest list manager: included with Premium and Bespoke, +$65 on Essential. You add each guest by name and choose +1, +2 or +3, and their invitation lets them reply for exactly that many.

Question 19

Can we include the venue address and a map?

Accepted Answer

Yes. Every invitation includes the venue, a map that opens in one touch and an add-to-calendar button.

Question 20

Do guests need to download anything?

Accepted Answer

Nothing at all. The invitation opens in any phone or computer browser, and replies are sent without creating an account.

Question 21

Can we change things after sending it?

Accepted Answer

Yes. Times, addresses, wording and typos are updated free of charge until your wedding day. Write to us and every guest sees the change on the same link, with nothing to resend.

Question 22

How long does the invitation stay online?

Accepted Answer

Until at least twelve months after your wedding. You can export your replies whenever you like, and we email you before anything is archived.

Questions, answered.

Pricing & payment

The invitation

Working with your designer

Your guests & replies

After you send it

Ask the atelier.